Privacy Policy
At Sundial Limited, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our services.
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🤝 Our Privacy Commitment
As a family-owned business serving Tampa Bay since 1985, Sundial Limited is committed to protecting your privacy with the same care and integrity that has defined our company for nearly four decades. We collect only what we need to serve you better and never sell your personal information to third parties.
1. Introduction
Welcome to Sundial Limited ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sundialfla.com, visit our retail location, contact us for services, or otherwise interact with our business.
We are a family-owned detailing supply company based in Tampa, Florida, serving both retail customers and wholesale clients including dealerships across the region. Our services include professional detailing products, equipment sales, equipment repair, and professional detailing services for vehicles, boats, aircraft, RVs, and yachts.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or services. By using our website or services, you consent to the data practices described in this statement.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically when you visit our website, and information from third-party sources.
2.1 Information You Provide
We may collect the following types of personal information when you interact with us:
| Type of Information | When Collected |
|---|---|
| Contact Information Name, email, phone number, mailing address |
Contact forms, quote requests, account creation, in-store purchases |
| Business Information Company name, business type, tax ID (wholesale accounts) |
Wholesale account applications, dealer registrations |
| Vehicle/Equipment Information Make, model, year, condition details |
Service quotes, repair requests, detailing appointments |
| Payment Information Credit card details, billing address |
Purchases (processed through secure third-party processors) |
| Communication Records Emails, phone call notes, chat transcripts |
Customer service interactions, support requests |
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Device Information: Browser type, operating system, device type, screen resolution
- Log Information: IP address, access times, pages viewed, referring URL
- Location Information: General geographic location based on IP address
- Usage Data: How you interact with our website, products viewed, search queries
2.3 Information from Third Parties
We may receive information about you from other sources, such as:
- Business partners and wholesale distributors
- Marketing partners (with your consent)
- Publicly available databases
- Social media platforms (if you connect your accounts)
3. How We Use Your Information
We use the information we collect for various purposes related to operating our business and serving you better:
To Provide Our Services
- Process and fulfill orders for detailing supplies and equipment
- Schedule and perform detailing and repair services
- Respond to quote requests and inquiries
- Manage wholesale accounts and dealer relationships
- Provide customer support and service follow-ups
To Improve Our Business
- Analyze website usage to improve user experience
- Develop new products and services based on customer needs
- Monitor and analyze trends, usage patterns, and activities
- Personalize your experience and product recommendations
To Communicate With You
- Send order confirmations, service updates, and appointment reminders
- Provide information about products, services, and promotions (with your consent)
- Respond to your comments, questions, and customer service requests
- Send administrative information (policy updates, account notices)
To Protect Our Business
- Detect, prevent, and address fraud or security issues
- Enforce our terms of service and other agreements
- Comply with legal obligations and protect our legal rights
📧 Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
4. Information Sharing & Disclosure
We respect your privacy and are committed to protecting your personal information. We do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (for secure transaction handling)
- Shipping and delivery companies
- Email marketing platforms
- Website hosting and analytics providers
- Customer relationship management (CRM) systems
Business Partners
We may share limited information with manufacturers and suppliers to facilitate warranty claims, product registrations, or special promotions you've opted into.
Legal Requirements
We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Sundial Limited is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
🛡️ No Data Selling Promise
Sundial Limited has never and will never sell your personal information to data brokers, advertisers, or other third parties. Your trust is more valuable to us than any financial gain from selling data.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Employ
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers
- Access Controls: Employee access to personal information is limited to those who need it to perform their job duties
- Regular Security Updates: Our website and systems are regularly updated with the latest security patches
- Physical Security: Our physical location maintains appropriate security measures to protect any paper records containing personal information
⚠️ No System is Perfect
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing and maintaining reasonable security practices.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all customers regardless of location:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request that we correct inaccurate or incomplete information.
Right to Deletion
Request that we delete your personal information (subject to legal retention requirements).
Right to Opt-Out
Opt out of marketing communications and certain data processing activities.
Right to Portability
Request your data in a commonly used, machine-readable format.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, shared, or sold. Sundial Limited does not sell personal information as defined by California law.
8. Third-Party Links
Our website may contain links to third-party websites, such as product manufacturers, social media platforms, or payment processors. These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or privacy practices.
We encourage you to read the privacy policy of every website you visit. Our inclusion of a link to a third-party site does not constitute an endorsement of that site's privacy practices.
Social Media
If you interact with us through social media platforms (Facebook, Instagram, etc.), the privacy policies of those platforms also apply to your interactions. We may collect information you make publicly available on these platforms.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our website announcing the changes
- For significant changes, send an email notification to customers with accounts
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly.
For privacy-related requests, please include "Privacy Request" in the subject line of your email. We will respond to verified requests within 30 days.
📬 Get in Touch
Our team is here to help with any privacy-related questions or requests.