Refund & Return Policy
Clear, fair, and hassle-free. At Sundial Limited, we stand behind every product we sell with straightforward policies designed to give you complete confidence in your purchase.
Our Commitment to Your Satisfaction
Since 1985, Sundial Limited has built our reputation on trust, quality products, and standing behind every sale. Our refund and return policy reflects our commitment to your complete satisfaction—whether you're a first-time customer or one of our longtime wholesale partners.
We understand that sometimes products don't meet expectations or circumstances change. That's why we've made our return process as straightforward as possible. No hidden conditions, no runaround—just fair policies from a family-owned business that values your trust.
Return Policy at a Glance
Standard Product Returns
Unused products in original packaging can be returned within 30 days of purchase for a full refund. Items must be in resalable condition with all tags, seals, and packaging intact.
30-Day WindowDefective Products
Received a defective or damaged item? Contact us immediately. We'll arrange a replacement or full refund—no questions asked. Your satisfaction is guaranteed.
Immediate ResolutionEasy Exchanges
Need a different size, type, or product? Exchanges are hassle-free within 30 days. Our knowledgeable team will help you find the perfect replacement.
Hassle-Free ProcessEquipment Returns
Pressure washers, buffers, extractors, and other equipment can be returned unused within 30 days. Defective equipment is covered under manufacturer warranty with in-house repair available.
Warranty SupportDetailed Return Guidelines
What Can Be Returned
- Unused detailing chemicals and products in sealed original containers
- Unopened accessories, pads, brushes, and applicators
- Unused equipment in original packaging with all components
- Apparel and merchandise with tags still attached
- Gift cards (redeemable for full value, non-refundable for cash)
What Cannot Be Returned
For safety and contamination reasons, certain items cannot be returned once opened or used:
- Opened or used chemical products (compounds, polishes, waxes, cleaners)
- Used pads, towels, brushes, or applicators
- Custom-mixed or special-order products
- Clearance or final sale items (marked at time of purchase)
- Items damaged through misuse or improper storage
If you've received a defective product—even if opened—please contact us immediately. Defective items are always eligible for replacement or refund regardless of whether they've been opened for inspection.
How to Return a Product
Follow these simple steps for a smooth return experience.
Gather Items
Collect the product in its original packaging along with your receipt or order confirmation.
Contact Us
Call (813) 960-4336 or email to initiate your return and receive any needed instructions.
Return Product
Bring items to our Tampa showroom or ship to our address with return authorization.
Receive Refund
Refunds processed within 5-7 business days to your original payment method.
Return Windows by Purchase Type
| Purchase Type | Return Window | Restocking Fee | Receipt Required |
|---|---|---|---|
| In-Store Retail | 30 days | ✓ None | Preferred (can look up) |
| Online Orders | 30 days | ✓ None | Order # required |
| Wholesale / Bulk | 15 days | 15% may apply | Invoice required |
| Equipment | 30 days (unused) | ✓ None | Required |
| Defective Items | Anytime | ✓ None | Preferred |
| Special Orders | Non-returnable | N/A | N/A |
Refund Processing
We process all approved refunds within 5-7 business days. Your refund will be issued to the original payment method used at time of purchase.
Credit Card Purchases
Refunds are credited back to your original card within 5-7 business days after we receive and inspect the returned item. Please allow additional time for your bank to process the credit.
Cash Purchases
Cash refunds are available for returns under $100. For larger amounts, we may issue a check which will be mailed within 5-7 business days.
Store Credit Option
Prefer store credit? We're happy to issue store credit for the full purchase amount, which never expires and can be used on any future purchase—including sale items.
Questions About Returns? Contact Us
Frequently Asked Questions
Have Questions? We're Here to Help
Our friendly team is ready to assist with returns, exchanges, or any questions about our products and services.
This policy was last updated December 2025. Sundial Limited reserves the right to modify this return policy at any time. Changes will be posted on this page.