Shipping Policy

Shipping Options & Rates

Sundial Limited is committed to getting your detailing supplies, equipment, and parts to you as quickly and affordably as possible. We ship Monday through Friday and offer multiple delivery options to meet your needs.

Order Processing & Delivery Times

We process orders quickly to ensure you receive your detailing products as soon as possible. Here's what to expect when you order from Sundial Limited:

Processing Times

Orders placed before 2:00 PM Eastern Time Monday through Friday are processed and shipped the same business day. Orders placed after 2:00 PM or on weekends and holidays will be processed the next business day.

Free Local Pickup in Tampa

Skip shipping costs entirely by picking up your order at our Tampa showroom. Our convenient location offers easy access, ample parking, and the opportunity to see our complete product selection in person.

How Local Pickup Works

1. Place your order online and select "Local Pickup" as your shipping method at checkout.
2. Wait for confirmation. You'll receive an email or text when your order is ready (typically within 1-2 hours).
3. Visit our showroom during business hours. Bring your order confirmation and a valid ID.
4. Pick up your products from our customer service counter. We'll load heavy items for you!

Shipping Areas & Restrictions

Sundial Limited proudly ships to all 50 states within the United States. However, certain products have shipping restrictions due to their classification or weight.

Continental United States

We ship all products to the 48 contiguous states with no restrictions on standard items.

Alaska & Hawaii

We ship to Alaska and Hawaii, though additional shipping charges may apply due to distance. Important: Hazardous materials (HAZMAT) cannot be shipped to Alaska or Hawaii via air freight. Ground shipping options may be available for certain products—contact us for details.

APO/FPO Military Addresses

We proudly support our military personnel and ship to APO and FPO addresses. Standard USPS shipping rates apply. HAZMAT restrictions apply to military addresses.

International Shipping

At this time, Sundial Limited ships within the United States only. We do not offer international shipping to Canada, Mexico, or other countries. For large international orders or special arrangements, please contact our team directly to discuss options.

Oversized Items & Freight Shipping

Large equipment like pressure washers, extractors, lifts, and bulk chemical orders may require special shipping arrangements.

Oversized Item Shipping

Items exceeding standard carrier size limits ship via freight carrier. Freight shipping rates are calculated based on:

• Product dimensions and weight
• Delivery destination (residential vs. commercial)
• Liftgate requirements
• Inside delivery needs

We will contact you with a freight quote before processing orders requiring freight shipping. You may also request a quote before ordering by calling (813) 960-4336.

Freight Delivery Options

Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make it right.

Standard Return Policy

We accept returns on unused, unopened items in original packaging within 30 days of purchase. To initiate a return:

1. Contact us at (813) 960-4336 or sundialflorida@yahoo.com for a Return Merchandise Authorization (RMA) number
2. Pack items securely in original packaging
3. Include your RMA number and order information
4. Ship to our Tampa address (customer pays return shipping unless item is defective)

Defective Products

Defective products may be returned within 90 days for replacement or refund. We cover return shipping costs for defective items. Please contact us immediately if you receive a damaged or defective product.

Equipment & Machinery Returns

Returns on pressure washers, polishers, extractors, and other equipment may be subject to a 15-20% restocking fee. All equipment must be returned in original condition with all accessories, manuals, and packaging. Please contact us to discuss equipment returns before shipping.

Non-Returnable Items

The following items cannot be returned:

• Opened chemical containers (for safety reasons)
• Custom-mixed products or special orders
• Clearance or final sale items
• Items damaged due to misuse

Damaged or Lost Shipments

While we carefully pack every order, shipping damage can occasionally occur. Here's what to do if you receive a damaged shipment:

If Your Package Arrives Damaged

1. Document the damage by taking photos of the packaging and contents before unpacking
2. Contact us within 48 hours of delivery at (813) 960-4336
3. Save all packaging materials as the carrier may need to inspect them
4. Do not refuse delivery unless the package is severely damaged—accept and document instead

We will file a claim with the carrier and send a replacement or issue a refund for damaged items.

Lost Packages

If tracking shows your package as delivered but you haven't received it:

1. Check with neighbors and other household members
2. Look in unexpected delivery locations (back door, garage, etc.)
3. Contact your local post office or carrier facility
4. If still missing after 48 hours, contact us to file a claim